EHS client satisfaction is not a coincidence: How denxpert builds trust with every user, every step of the way.
EHS client satisfaction isn’t just a buzzword at denxpert, it’s a measurable result of our commitment to building intuitive, useful, and trusted EHS software. This year, for the first time, we surveyed all of our global users using the Net Promoter Score (NPS) method, a recognized industry standard for assessing customer satisfaction. The results exceeded expectations.
According to the 2021 Verdantix EHS Software Study, many vendors report NPS scores well below the industry average of 34, with some under 20. In contrast, denxpert’s score significantly outperformed these benchmarks, confirming what we’ve believed all along: when EHS tools are built with users in mind, satisfaction follows.
Turning Support Tickets into Software Insights
Internally, we treat every customer interaction as an opportunity for improvement. For example, if a user reports a bug and the solution turns out to be a simple configuration issue, we don’t blame the user, we blame ourselves for not making the software intuitive enough. Our yearly goal is to keep these “avoidable” support requests under 70, out of thousands of tickets. And yes, each of these cases is reviewed by our product owners for potential enhancements.
Imagine how much more time your EHS team could spend on strategy, not troubleshooting.
Real Feedback. Real Improvements.
We routinely conduct two types of user interviews:
- Operational Interviews – to understand how clients run their processes and where they struggle.
- Prototype Testing – to evaluate whether new features are intuitive enough without formal training. (Because let’s face it, no one reads user manuals anymore.)
This process ensures our features are validated not just for functionality but for real-world usability.
Built by Experts Who’ve Been in Your Shoes
Another reason for our high EHS client satisfaction is who we hire. Our product owners are not just tech experts, they’re seasoned EHS professionals with hands-on experience in the field. They understand the frustrations of compliance reporting and the real needs behind sustainability targets.
This means our conversations with clients go beyond feature requests, we talk strategy, implementation, and real-world outcomes.
Less Is More: Smart Feature Rollouts
Yes, we may deliver fewer new features than others, but they’re the ones that matter. We focus on what truly adds value, reduces user friction, and fits into our clients’ existing workflows without requiring weeks of training. That’s a win in any EHS manager’s book.
Explore the Difference Yourself
Not convinced? Check out our EHS software demo system, or contact us for a walkthrough from one of our qualified sustainability and compliance experts. Experience first-hand why EHS client satisfaction is one of denxpert’s strongest advantages.
